Strategies for Motivating Customer Service Teams Video


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question 1 of 3

Happy employees are the _____ employees.

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1. Managers should be able to identify motivators for their team members and try to be _____ and _____.

2. Promoting _____ can help managers motivate employees.

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About This Quiz & Worksheet

This quiz/worksheet combo hits on a number of ideas and methods that can be used to create effective, inspired and motivated employees. Among the subjects you'll encounter are management methods and attitudes that can be fostered within the company team.

Quiz & Worksheet Goals

These assessments can be used to gauge your understanding of the following:

  • Ideas used to motivate employees
  • Contented employees
  • Employee empowerment
  • Managers' motivational techniques
  • Managerial creativity

Skills Practiced

The worksheet and quiz can provide you the chance to practice the following skills:

  • Reading comprehension - ensure that you gather the most important information from the related lesson on motivating customer service employees
  • Interpreting information - verify that you can read information about motivational strategies used by managers and interpret it correctly
  • Information recall - access the knowledge you've gained regarding effective, productive relationships between managers and members of his or her team

Additional Learning

To learn more about creating good customer service within a company, read through the accompanying lesson entitled Strategies for Motivating Customer Service Teams. Among other objectives, the lesson deals with the following:

  • Explain what should be the first thing a manager considers when a new employee is hired for a specific job
  • Comment on the value of proper training to an employee's attitude
  • Give examples of possible rewards or symbols of achievement that might be used for employee motivation
  • Identify the most straight forward way of finding out what an employee wants