Alternative Forms of Dispute Resolution: Negotiation, Mediation & Arbitration


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Barney was terminated from employment. He wanted to sue his company but decided to allow a third party to listen and decide on a resolution. Which form of dispute resolution did he agree to?

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1. Betty and her brother could not decide on who should get what after their mother passed away. So, they wrote down their wish list and discussed it amongst themselves. What form of dispute resolution did they engage in?

2. When the local Truck Drivers Union wanted raises for their members, they went to a third party who listened to both sides and helped the union and employer come to a decision. Who was this person?

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About This Quiz & Worksheet

What are the processes that help parties settle disputes? This quiz/worksheet combo will help you assess your knowledge by presenting you with sample scenarios. You'll need to identify the types of dispute resolution employed and define relevant phrases presented in these practice questions.

Quiz and Worksheet Goals

In these assessments, you'll be tested on:

  • The term for using a third party to decide on a resolution
  • The term that describes when two parties discuss their views and wishes
  • The name for the type of person who listens to both parties and helps them reach a decision
  • The benefit of using conflict resolution
  • What a group of employees with common interests is called

Skills Practiced

This worksheet and quiz will allow you to test the following skills:

  • Reading comprehension - ensure that you draw the most important information regarding the ways in which conflicts can be resolved
  • Distinguishing differences - compare and contrast topics from the lesson, such as mediation and arbitration
  • Defining key concepts - ensure that you can accurately define main phrases, such as dispute resolution and collective bargaining

Additional Learning

To learn more about these processes, review the accompanying lesson called Alternative Forms of Dispute Resolution: Negotiation, Mediation & Arbitration. This lesson covers the following objectives:

  • Define dispute resolution
  • List and explain forms of dispute resolution
  • Provide examples to illustrate these explanation