Business Case Study: Nordstrom's Culture of Customer Service

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of the following is TRUE of Nordstrom, Inc.?

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1. How would we describe Nordstrom, Inc.'s organizational culture?

2. What are a company's values, attitudes, relationships, and behaviors?

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About This Quiz & Worksheet

The questions on this quiz will show how well you understand Nordstrom's customer service culture. Your will be asked about characteristics and the focus of Nordstrom that results in strong customer service.

Quiz & Worksheet Goals

The quiz will test your knowledge of:

  • Characteristics of Nordstrom's customer service culture
  • Organizational culture of Nordstrom
  • A company's relationships, behaviors, values and attitudes
  • Nordstrom's service culture and their focus that results in top-notch customer service

Skills Practiced

  • Interpreting information - verify that you can review information regarding Nordstrom's focus and interpret it correctly
  • Information recall - access the knowledge you've gained about Nordstrom's organizational structure
  • Knowledge application - use your knowledge to identify characteristics of Nordstrom's customer service structure

Additional Learning

Learn more on this topic by reviewing the lesson named Business Case Study: Nordstrom's Culture of Customer Service. See information on:

  • Nordstrom's reputations as a gold standard
  • Company location
  • Nordstrom's innovation
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