Business Case Study: Nordstrom's Culture of Customer Service


Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of the following is TRUE of Nordstrom, Inc.?

Create Your Account To Take This Quiz

As a member, you'll also get unlimited access to over 79,000 lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help you succeed.

Try it risk-free
Try it risk-free for 30 days. Cancel anytime
Already registered? Log in here for access

1. How would we describe Nordstrom, Inc.'s organizational culture?

2. What are a company's values, attitudes, relationships, and behaviors?

Create your account to access this entire worksheet
A Premium account gives you access to all lesson, practice exams, quizzes & worksheets
Access to all video lessons
Quizzes, practice exams & worksheets
Certificate of Completion
Access to instructors
Create an account to get started Create Account

About This Quiz & Worksheet

The questions on this quiz will show how well you understand Nordstrom's customer service culture. Your will be asked about characteristics and the focus of Nordstrom that results in strong customer service.

Quiz & Worksheet Goals

The quiz will test your knowledge of:

  • Characteristics of Nordstrom's customer service culture
  • Organizational culture of Nordstrom
  • A company's relationships, behaviors, values and attitudes
  • Nordstrom's service culture and their focus that results in top-notch customer service

Skills Practiced

  • Interpreting information - verify that you can review information regarding Nordstrom's focus and interpret it correctly
  • Information recall - access the knowledge you've gained about Nordstrom's organizational structure
  • Knowledge application - use your knowledge to identify characteristics of Nordstrom's customer service structure

Additional Learning

Learn more on this topic by reviewing the lesson named Business Case Study: Nordstrom's Culture of Customer Service. See information on:

  • Nordstrom's reputations as a gold standard
  • Company location
  • Nordstrom's innovation