Barriers to Developing Culturally Agile Employees


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Sarahi is leading her company's effort to outsource its technical support call center to an international location. To that end, she has been working hard using Google Translate to convert her policy manual to the local language. Which barrier has been demonstrated in this scenario?

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1. Overestimating one's own cultural competence is an especially significant barrier when an individual has _____.

2. Mark is working on a transition team that will begin outsourcing accounting operations to an international location. He is quite confident about this assignment because it was only three years ago that he guided this same process for the customer service call center. Which barrier is MOST likely to affect Mark's culturally competent agility?

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About This Quiz & Worksheet

Quiz yourself on the obstacles to a culturally agile approach in the workplace. Answer these multiple-choice questions on important areas of study such as a barrier to outsourcing a technical call support center to an international location using Google Translate and an aspect of a barrier associated with overestimating your own cultural competence.

Quiz & Worksheet Goals

You'll be quizzed on these topics of importance:

  • Barrier that could potentially impact a culturally-competent employee who uses past success as a guide for new endeavors
  • Crucial thing to remember when using technology as a medium for a specific kind of agility
  • Term that describes the ability of an individual/organization to adapt to various cultural norms

Skills Practiced

  • Reading comprehension - make sure you understand the most important information about an obstacle that might be encountered when an employee overestimates their cultural competence
  • Information recall - access the knowledge you've gained regarding a barrier associated with a culturally-competent employee who has certain expectations because of past successes
  • Knowledge application - use your knowledge to answer questions about a potential barrier associated with outsourcing to an international location using a new technology and the term that describes the ability of an individual or organization to adapt to different cultural norms

Additional Learning

For more on working in the international business world, consider the lesson named Barriers to Developing Culturally Agile Employees. You'll have the opportunity to cover these areas of study:

  • Example of a company's use of cultural agility on an international scale
  • Cultural competence attributes
  • Importance of being culturally aware when it comes to success
  • Ineffective communication/misunderstandings from the wrong perception