Operational CRM: Definition & Examples - Quiz & Worksheet


Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What does CRM stand for?

Create Your Account To Take This Quiz

As a member, you'll also get unlimited access to over 84,000 lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help you succeed.

Try it risk-free
Try it risk-free for 30 days. Cancel anytime
Already registered? Log in here for access

1. What is the purpose of CRM?

2. What is one of the components of operational CRM?

Create your account to access this entire worksheet
A Premium account gives you access to all lesson, practice exams, quizzes & worksheets
Access to all video lessons
Quizzes, practice exams & worksheets
Certificate of Completion
Access to instructors
Create an account to get started Create Account

About This Quiz & Worksheet

Your understanding of operational CRM will be thoroughly assessed by this quiz. You should prepare yourself to answer questions about the purpose of operational CRM.

Quiz & Worksheet Goals

Questions on this quiz are designed to evaluate what you know about:

  • CRM's purpose
  • Operational CRM's components
  • Applications of operational CRM

Skills Practiced

Practice these skills related to studying as you complete this quiz:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on operational CRM
  • Information recall - access the knowledge you've gained regarding exactly what CRM stands for
  • Knowledge application - use your knowledge to answer questions about interactions between customers and companies

Additional Learning

Further information about this subject is available. Study the lesson titled Operational CRM: Definition & Examples, and you'll learn about:

  • The two main parts of CRM
  • How customers can connect with companies
  • Software's role in operational CRM