Choosing Your Channel of Communication: Oral, Written, Visual & Electronic


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question 1 of 3

What are the four channels of communication?

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1. What is one disadvantage to using a visual communication channel?

2. Gerald needs to communicate with a large number of people but needs to customize it with relative ease. Which communication channel would be a good choice for Gerald?

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About This Quiz & Worksheet

The following interactive quiz and worksheet will help you understand the differences between written, oral, electronic, and visual communication as well as the pros and cons for all four. You'll learn when it may be appropriate to use each form of communication.

Quiz & Worksheet Goals

Use these assessments to evaluate your understanding about:

  • The four communication channels
  • The disadvantages of visual communication channels
  • The best channel to use in various situations
  • The channel that allows you to tailor messages to recipients
  • The term for choosing not to receive emails and texts

Skills Practiced

This worksheet and quiz let you practice the following skills:

  • Making connections - determine which communication channel is appropriate, along with when and why
  • Critical thinking - apply relevant concepts to determine the importance of different communication types
  • Problem solving- use communication channel knowledge to help determine what should be used for important discussions
  • Distinguishing differences - compare and contrast topics from the lesson, such as electronic and written communication

Additional Learning

To learn more about communication channels, review partnering lesson on electronic, written, oral, and visual communication. This lesson covers objectives such as:

  • Understanding each communication form in-depth
  • Recognizing in what type of situation each communication form is most useful
  • Knowing the meaning of 'opt out'