Types of Service: Package, Customization & Customer Contact

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of the following is a service company?

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1. A company sells pillows with personalized embroidery on it. So customers can choose to put any design on their pillows. What kind of service is this company selling?

2. Which of the following is an example of a customer contact company?

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About This Quiz & Worksheet

The quiz and worksheet will test your understanding of customer contact. You should know an example of a service company and a service that allows customers to personalize the product.

Quiz & Worksheet Goals

You will be asked to identify:

  • Service that allows customers to personalize their products
  • An example of a customer contact company
  • How to manage a customer contact company
  • An example of a service company
  • Types of services certain companies provide

Skills Practiced

  • Information recall - access the knowledge you've gained regarding types of services certain companies provide
  • Knowledge application - use your knowledge to answer a question about how to manage a customer contact company
  • Interpreting information - verify that you can read information regarding customer contact and service companies

Additional Learning

If you would like to learn more about different types of companies, review the corresponding lesson called Types of Service: Package, Customization & Customer Contact. These objectives will be covered in the lesson:

  • Explore the unique demands of companies that sell services
  • Recall what a service package is and how companies honor them
  • Discuss what managers must do when offering personalized services
  • Identify what customer contact is and its significance
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