Philip Crosby and TQM: Philosophy & Concept


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Who applied statistical theory to quality control to reduce the percentage of faulty products made in the 1920's?

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1. Name a consultant that helped Japanese companies in the 1940's?

2. Crosby focused on the prevention of defect. Which consultant differed from Crosby and focused on reducing defect instead?

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About This Quiz & Worksheet

Use this worksheet and quiz to assess what you know about Philip Crosby and TQM philosophy. You will need to understand topics such as who initiated statistical theory to quality control in order to decrease the percentage of faulty products and naming a consultant who aided Japanese companies in the forties.

Quiz & Worksheet Goals

Use these assessment tools to measure what you know about the following:

  • Identify consultant whose theories differed from those of Crosby's
  • Determine main components of TQM
  • Recognize tools that examine external factors

Skills Practiced

The worksheet and quiz will provide you with the following skills:

  • Critical thinking - apply relevant concepts to examine information about components of TQM in a different light
  • Interpreting information - verify that you can read information regarding the tools used in TQM and interpret them correctly
  • Information recall - access the knowledge you've gained regarding who applied statistical theory to quality control

Additional Learning

Read more about Philip Crosby and TQM philosophy with this lesson named Philip Crosby and TQM: Philosophy & Concept. The lesson will cover the following:

  • Be able to explain total quality management
  • Identify and analyze Philip Crosby
  • Understand main principles of TQM