Telephone Customer Service: Challenges & Tips


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question 1 of 3

Which of these is NOT a challenge associated with providing telephone customer support?

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1. To enunciate means to do what?

2. To show empathy in telephone customer service means to do what?

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About This Quiz & Worksheet

Special challenges exist when working with customers over the phone. The quiz covers drawbacks and best practices associated with telephone customer service.

Quiz & Worksheet Goals

You will be quizzed on:

  • Challenges of providing telephone customer service
  • The definition of enunciate
  • What it means to be empathetic
  • Characteristics of good telephone customer service
  • How to work with a script

Skills Practiced

  • Information recall - access the knowledge you've gained regarding empathy in phone customer service
  • Knowledge application - use your understanding to answer a question about working with a script
  • Defining key concepts - ensure that you can properly define key terms, such as enunciate

Additional Learning

The lesson entitled Telephone Customer Service: Challenges & Tips provides extra information on this subject. The lesson is centered on the following objectives:

  • Define visual cues
  • Explain why enthusiasm matters in phone customer service
  • Describe why apologizing to a customer may be necessary in certain situations