Five Principles of Total Quality Management (TQM)

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Identify which of the following is NOT a component of an organization's total quality management:

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1. An airline has employed an IT company to optimize their web service. In the airline's web service, you can purchase your ticket, as well as check in for your flight and purchase additional luggage space. Which of the following is essential if the company is in the phase of producing quality work the first time?

2. Why is it important to use various media sources when a company is in the phase of focusing on the customer?

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About This Quiz & Worksheet

This quiz and corresponding worksheet are designed to help you assess your knowledge of Total Quality Management principles. You will be quizzed on what is involved in all aspects of quality management.

Quiz & Worksheet Goals

In these assessments you'll be tested on:

  • The principle that encourages employees to make decisions in order to improve processes
  • What is involved in focusing on the customer
  • What the strategic approach to improvement involves
  • What continuous improvement is
  • What happens when an organization adopts Total Quality Management

Skills Practiced

This worksheet and quiz will allow you to test the following skills:

  • Reading comprehension - ensure that you draw the most important information regarding the five principles of Total Quality Management
  • Critical thinking - apply relevant concepts to examine information about quality management in a different light
  • Information recall - access the knowledge you've gained regarding the ways in which various departments can play roles in quality management

Additional Learning

To learn more about this topic, review the accompanying lesson called Five Principles of Total Quality Management (TQM). This lesson covers the following objectives:

  • Describe what Total Quality Management is
  • List the five principles of TQM
  • Define each principle
  • Supply examples of how different departments contribute to Total Quality Management
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