Product Development Metrics & Customer Service


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question 1 of 3

Define product development metrics.

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1. How can you use first contact resolution metrics to help with product development?

2. Which metric can help to determine which product issues are the most time-consuming?

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About This Quiz & Worksheet

There are a number of metrics you can use to assess a product and the consumer response to a product. Complete this quiz/worksheet assessment to review your understanding of these metrics and how they help in the development of products.

Quiz & Worksheet Goals

This assessment was put together to help you test your knowledge of:

  • Product development metrics
  • First contact resolution metrics
  • Resolution metrics

Skills Practiced

As this assessment tests your knowledge, it will also test your skills in:

  • Knowledge application - use your knowledge to identify the metric used to determine which product issues are the most time-consuming
  • Defining key concepts - ensure that you can accurately define main phrases, such as product development metrics
  • Interpreting information - verify that you can read information regarding resolution metrics and interpret it correctly

Additional Learning

For an effective way to study the material covered in this assessment and other information about product development metrics complete the lesson, Product Development Metrics & Customer Service. With this lesson you will review:

  • A breakdown of the different types of product development metrics
  • The types of information these metrics provide
  • Examples of these metrics