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Product Quality in Operations & Supply Chains: Definition & Dimensions

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What are the two perspectives of quality?

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1. How many dimensions of quality are there?

2. Which quality dimension is about how a product looks, feels, smells, sounds and tastes?

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About This Quiz & Worksheet

This quiz and corresponding worksheet can help you quickly assess your knowledge of the different perspectives of quality. You will be quizzed on the definition and number of dimensions of quality.

Quiz & Worksheet Goals

Using these tools, you can review:

  • When a product or service meets or exceeds customers' expectations
  • The definition of quality
  • Dimensions and perspectives of quality

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the related lesson on quality
  • Information recall - access the knowledge you have gained regarding the perspectives of quality
  • Knowledge application - use your knowledge to answer questions about the dimensions of quality

Additional Learning

To learn more about quality, check out the lesson titled Product Quality in Operations and Supply Chains: Definition & Dimensions. This lesson can help you:

  • Define quality
  • Compare and contrast value perspective and conformance perspective
  • Identify the eight dimensions of quality
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