Benefits Realization - Metrics & Monitoring


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David, a hotel manager, notices his company is still paying for a half-page advertisement in the Yellow Pages. As he thinks about how few customers use the phone book anymore, he decides to experiment with reallocating the advertising dollars currently being spent on the Yellow Pages ad. What monitoring and metric technique has David employed?

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1. A customer service call center undertook a significant upgrade to its phone system. After going live on the new system, the company compared the old and new systems by calculating the average length of hold time, the number of abandoned calls, and the average time spent on the phone per customer. These are all examples of monitoring performance _____.

2. Which statement about variances is TRUE?

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About This Quiz & Worksheet

The questions in this quiz and worksheet will assess how much you know about benefits realization, along with related monitoring and metrics. Among other topics, this quiz requires you to be familiar with data points that are measured to monitor performance in specific areas.

Quiz & Worksheet Goals

You'll be quizzed on the following:

  • Experimenting with alternatives to see if benefits can be realized
  • Monitoring data points to assess performance in specific areas
  • True/false statements about variances
  • Determining the relative importance of each variable
  • How to define 'variance'
  • The main purpose of ongoing project performance monitoring

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the related lesson on benefits realization, such as the different types of monitoring and metric techniques
  • Defining key concepts - ensure that you can accurately define a key word, such as 'variance'
  • Interpreting information - verify that you can read information about the purpose of ongoing project performance monitoring and interpret it correctly

Additional Learning

Improve your knowledge of this topic by reviewing the lesson titled Benefits Realization - Metrics & Monitoring. Here's a quick glance at what you can expect to find in this lesson:

  • When a cost-benefit analysis doesn't support proposed spending
  • An example of pre-project forecasting
  • Understanding dependencies