Quality School of Management: Kaizen & Reengineering Approaches


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question 1 of 3

The foundation of Total Quality Management (TQM) is based upon a continuous thought process that involves the entire purchase experience. Which of the following is NOT part of that process?

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1. Why did Japanese business leaders feel the need to develop and implement the process known as TQM?

2. When a university implements TQM to improve the quality of classroom instruction, which of these would be an output?

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About This Quiz & Worksheet

Looking at how the buzzword of quality has made its way into management, this quiz and corresponding worksheet will help you gauge your knowledge of total quality management (TQM). Topics you'll need to know to pass the quiz include understanding what TQM stands for as well as knowing the definition of TQM.

Quiz & Worksheet Goals

Use this printable worksheet and quiz to review:

  • What TQM stands for
  • Definition of TQM
  • What re-engineering means
  • Characteristics of Kaizen
  • Whether TQM includes feedback

Skills Practiced

This worksheet and quiz will let you practice the following skills:

  • Interpreting information - verify you can read information regarding the characteristics of Kaizen and interpret it correctly
  • Knowledge application - use your knowledge to answer questions about what TQM stands for
  • Defining key concepts - ensure that you can accurately define main phrases and terms, such as TQM and Kaizen

Additional Learning

To learn what your boss is talking about if he or she mentions TQM at a meeting, review the corresponding lesson called Quality School of Management: Kaizen & Reengineering Approaches. This lesson will help you:

  • Understand what the foundation is for TQM
  • Describe the history surrounding quality in the workplace
  • Identify how a customer-supplier interface relates to TQM
  • Explain the entire process of TQM
  • Appreciate how a company can be considered to be re-engineering themselves