How to Respond to Positive Customer Feedback Online

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is the goal of acknowledging positive customer feedback online?

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1. Follow-up to positive customer feedback online is most effective if it is _____.

2. Using your brand name and relevant keywords in your follow-up can help with which of these areas?

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About This Quiz & Worksheet

The questions in this quiz and worksheet assess your knowledge of things to consider when responding to positive feedback online. This quiz requires you to know why you should respond and how to do so effectively.

Quiz & Worksheet Goals

Here's what you'll be tested on:

  • The goal of responding to positive online feedback
  • When follow-up to positive online feedback is most effective
  • Using your brand name and relevant keywords during follow-up
  • Recruiting future business from a reviewer
  • Using positive customer feedback for marketing purposes

Skills Practiced

  • Knowledge application - use your knowledge to answer questions about responding to positive online feedback
  • Interpreting information - verify that you can read information about using relevant keywords during follow-up to positive online feedback and interpret it correctly
  • Information recall - access the knowledge you've gained regarding the goal of responding to positive online feedback

Additional Learning

To continue your studies on this topic, be sure to review the related lesson titled How to Respond to Positive Customer Feedback Online. Here's the type of information you'll find in this lesson:

  • Best practices for responding to positive online feedback
  • An overview of how to use the response to your advantage
  • Examples of how to respond
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