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Reading Between the Lines in Sales Conversations

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of the following nonverbal cues tells you that what you are saying or asking is not a pleasant or welcome thought?

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1. What is your biggest helper when it comes to reading between the lines?

2. What does it mean to read between the lines?

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About This Quiz & Worksheet

These assessments will quiz your knowledge of what it means to read between the lines during a conversation in sales. You'll be answering questions on key topics like a cue that shows a person doesn't agree with you and the most effective way of reading between the lines.

Quiz & Worksheet Goals

See what you know about the following points:

  • Explanation of what it means to read between the lines
  • Interpretation of body language
  • Best approach to a potential customer who loses interest when the product isn't kid-safe

Skills Practiced

  • Defining key concepts - ensure that you can correctly define the phrase 'read between the lines'
  • Knowledge application - use your knowledge to answer questions about the best way to read between the lines and a cue that shows a person didn't like something you said
  • Information recall - access the knowledge you've gained regarding how to continue when you start to lose a potential customer's interest in a sample sales scenario

Additional Learning

You can discover more about effective sales conversations with the lesson named Reading Between the Lines in Sales Conversations. Key topics are listed below:

  • Analysis of a proper sales conversation
  • Strategies for professionalism with sales calls
  • Reading between the lines example
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