Copyright

How Organizations Recover From Bad Service Experiences

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Sarah and Jim went out to an expensive restaurant for their anniversary. Unfortunately, the dinners were overcooked and not worth eating. What does the restaurant need to do first to recover from this incident?

Create Your Account To Take This Quiz

As a member, you'll also get unlimited access to over 79,000 lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help you succeed.

Try it risk-free
Try it risk-free for 30 days. Cancel anytime
Already registered? Log in here for access

1. What step should be taken to understand a bad service experience?

2. What is the best way to resolve a bad service experience?

Create your account to access this entire worksheet
A Premium account gives you access to all lesson, practice exams, quizzes & worksheets
Access to all video lessons
Quizzes, practice exams & worksheets
Certificate of Completion
Access to instructors
Create an account to get started Create Account

About This Quiz & Worksheet

You'll be able to utilize these tools to further your knowledge of concepts surrounding bad service experiences, such as steps in recovery, resolution, and understanding.

Quiz & Worksheet Goals

Our primary goal is to test you on:

  • Recovering from bad service experiences
  • Ways to better understand a bad service experience
  • How to properly deal with a bad service experience
  • The importance of a recovery plan

Skills Practiced

  • Making connections - use understanding of the concept of good customer service
  • Knowledge application - use your knowledge to answer questions about the initial as well as the final steps of bad service recovery
  • Interpreting information - verify that you can read information regarding the necessity for a good plan and interpret it correctly

Additional Learning

In regard to bad service recovery, see what else you can learn with our accompanying lesson. This lesson, How Organizations Recover From Bad Service Experiences, will further explain things like:

  • Why recovery is so important
  • What one should get out of these experiences
  • Important components for recovery
  • Appropriate steps for solving the problem
Support