Relationship Selling: Definition, Process & Techniques

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of the following is one of the five stages to the relationship selling process?

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1. Relationship selling comprises:

2. Which of the following statements is true about the time commitment involved in traditional selling and relationship selling?

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About This Quiz & Worksheet

How can customer relationships impact a business' success? This quiz and corresponding worksheet will help you gauge your knowledge of the relationship selling process and techniques. Topics you'll need to know to pass the quiz include the various stages in the relationship selling process.

Quiz & Worksheet Goals

Use this printable worksheet and quiz to review:

  • The five stages in the relationship selling process
  • Whether relationship selling involves only a single sale
  • A common characteristic between traditional and relationship selling

Skills Practiced

This worksheet and quiz will let you practice the following skills:

  • Interpreting information - verify you can read information about how many sales are involved in relationship selling and interpret it correctly
  • Distinguishing Differences - compare and contrast topics from the lesson, such as traditional and relationship selling
  • Reading comprehension - ensure that you draw the most important information from the related relationship selling lesson

Additional Learning

To learn more about the importance of building relationships with customers, review the corresponding lesson on Relationship Selling Process and Techniques. This lesson will help you:

  • Understand what relationship selling is
  • Describe the difference between traditional and relationship selling
  • Identify the process of relationship selling
  • Appreciate how the customer views the salesperson
  • Explain the benefits of using this selling technique over the traditional method
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