What is Retail Selling? - Techniques & Process


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question 1 of 3

Which option is the best way to get a customer to talk to you?

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1. What are the steps of retail selling?

2. What is the point of the Demonstration/Presentation step of retail selling?

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About This Quiz & Worksheet

Use this quiz/worksheet combo to help you test your understanding of retail selling techniques. Some of the topics you'll be assessed on include a definition of retail and the steps in the retail selling process.

Quiz & Worksheet Goals

In these assessments, you'll be tested on:

  • Best option for getting a customer to talk to you
  • Steps of retail selling
  • Demonstration/Presentation and Questioning/Probing steps in the retail selling process
  • Retail defined

Skills Practiced

This quiz and worksheet allow students to test the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related lesson on retail selling
  • Interpreting information - verify that you can read information regarding the questioning and probing step and interpret it correctly
  • Information recall - access the knowledge you've gained regarding the demonstration/presentation step in the retail selling process
  • Knowledge application - use your knowledge to answer questions about the steps of the retail selling process

Additional Learning

To learn more about retail, review the accompanying lesson titled What is Retail Selling? - Techniques & Process. This lesson covers the following objectives:

  • Define the phrase 'retail selling'
  • Tell at least three techniques that can be used in retail sales
  • Relate the seven steps in the retail selling process
  • Understand the techniques used and the steps involved in becoming a successful retail sales clerk