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The Importance of the Front Desk in a Medical Office

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is the Front Desk?

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1. Front Desk Staff Should Never:

2. The front desk is really important because:

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About This Quiz & Worksheet

If you have ever been to a medical facility, then you have seen the front desk of the office in action. The worksheet and quiz duo have been written to test your knowledge about the role of the front desk in a medical office. The questions focus on policies and procedures followed by the front desk personnel in a medical office setting.

Quiz & Worksheet Goals

In the assessment, you will be tested on your understanding of the:

  • Tasks assigned to front desk staff
  • Importance of the front desk
  • Actions that should never be performed by front desk personnel

Skills Practiced

Increase your ability to implement these skills while you take the quiz and review the worksheet:

  • Reading comprehension - ensure that you draw the most important information about the role of the medical office front desk from the related lesson
  • Making connections - use your knowledge about the role of the front desk of a medical office to understand the type of front office that would be most likely to offer exceptional service
  • Defining a key concept - verify that you can accurately define the main phrase of the lesson, front desk
  • Knowledge application - use your knowledge to answer a question about the importance of the front desk

Additional Learning

Interested in learning more? You are invited to check out the accompanying lesson entitled The Importance of the Front Desk in a Medical Office. These key objectives are included in the lesson:

  • Learn why the front desk staff in a medical office are often considered unsung heroes
  • Understand the consequences if front desk personnel provide information to patients that falls outside of their job description
  • Know how front desk staff can make the medical office a great place to work
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