Roles of Group Members: Perceptions, Expectations & Conflict


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question 1 of 3

Why is the perception of events so important?

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1. How do expectations and perception impact the possibility of conflict?

2. Tom works for an IT company and is considered by most of his coworkers to be friendly, laid back and willing to help whenever possible. When there is a tight situation, or the group cannot make a decision, he always tries to remove barriers to the problem, although he hates to embrace challenges. Why is Tom's role NOT that of a shaper?

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About This Quiz & Worksheet

This combination quiz and worksheet will help students check their understanding of the various roles of group members in business.

Quiz & Worksheet Goals

Students who take this quiz will be asked questions about the following:

  • Definition of terms like ''perception''
  • Part a person plays in a specific situation
  • Person who pushes the group towards decision-making
  • Role taken to impede the progress of a thought/direction with which one disagrees

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the related business lesson
  • Distinguishing differences - compare and contrast topics from the lesson, such as the roles of group members in a business setting
  • Information recall - access the knowledge you've gained regarding the three general categories of roles

Additional Learning

For more information on this topic, check out the related lesson Roles of Group Members: Perceptions, Expectations & Conflict. It will cover these objectives:

  • Define role, perception, expectation, and conflict, and identify the parts these aspects play
  • Identify leaders, shapers, and implementers and their function within a group
  • Define and identify the three general categories of roles and provide examples
  • Differentiate between the types and categories of roles