Elements of the Service Design Process


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question 1 of 3

Which of the following is a service business?

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1. Which of the following is a true statement?

2. What is involved in the analyzing customer needs step of the service design process?

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About This Quiz & Worksheet

The worksheet and quiz can help assess your knowledge of the service design process. You will be quizzed on the different elements of this process.

Quiz & Worksheet Goals

Use our tools to test your knowledge of the following steps of the service design process:

  • Analyzing customer needs
  • Implementation planning
  • Refining

Skills Practiced

  • Information recall - access the knowledge you have gained regarding the refining step
  • Knowledge application - use your knowledge to answer questions about the elements of the service design process
  • Interpreting information - verify that you can read information regarding examples of a service business and interpret it correctly

Additional Learning

Learn more about these elements using the lesson, Elements of the Service Design Process. The information provided in the lesson is designed to meet the following objectives:

  • Determine what the service design process involves
  • Examine how to analyze customer needs
  • Understand the importance of the refining stage