Elements of the Service Design Process

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of the following is a service business?

Create Your Account To Take This Quiz

As a member, you'll also get unlimited access to over 75,000 lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help you succeed.

Try it risk-free
Try it risk-free for 30 days. Cancel anytime
Already registered? Log in here for access

1. Which of the following is a true statement?

2. What is involved in the analyzing customer needs step of the service design process?

Create your account to access this entire worksheet
A Premium account gives you access to all lesson, practice exams, quizzes & worksheets
Access to all video lessons
Quizzes, practice exams & worksheets
Certificate of Completion
Access to instructors
Create an account to get started Create Account

About This Quiz & Worksheet

The worksheet and quiz can help assess your knowledge of the service design process. You will be quizzed on the different elements of this process.

Quiz & Worksheet Goals

Use our tools to test your knowledge of the following steps of the service design process:

  • Analyzing customer needs
  • Implementation planning
  • Refining

Skills Practiced

  • Information recall - access the knowledge you have gained regarding the refining step
  • Knowledge application - use your knowledge to answer questions about the elements of the service design process
  • Interpreting information - verify that you can read information regarding examples of a service business and interpret it correctly

Additional Learning

Learn more about these elements using the lesson, Elements of the Service Design Process. The information provided in the lesson is designed to meet the following objectives:

  • Determine what the service design process involves
  • Examine how to analyze customer needs
  • Understand the importance of the refining stage
Support