Shortcuts for Customer Service Emails


Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Why is it important to provide a clear title in the subject line of the email?

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1. What software sends a job applicant an automatic email response to confirm receipt of a submitted application?

2. Email response management systems offer which of the following?

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About This Quiz & Worksheet

We're going to ask you about concepts related to customer service email protocol. The quiz topics will include subject lines, email response management systems, and email shortcuts.

Quiz & Worksheet Goals

The purpose of this assessment is to ask you about:

  • The importance of a clear title in the subject line
  • Software that sends automatic emails
  • Traits of email shortcuts
  • What's offered by email response management systems
  • Elements of email scripts

Skills Practiced

  • Knowledge application - use your knowledge to answer questions about email scripts and email shortcuts
  • Interpreting information - verify that you can read information regarding the features of email response management systems and interpret it correctly
  • Reading comprehension - ensure that you draw the most important information from the related customer service emails lesson

Additional Learning

You'll be able to learn a larger amount about customer service emails when you read our corresponding lesson by the name of Shortcuts for Customer Service Emails. This lesson will be on:

  • Email preparation
  • What automated software does
  • Proper components of a customer service email
Final Exam
Customer Service Email Etiquette
This course currently has no practice test
Chapter Exam