What is Rapport Building? - Definition & Importance


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question 1 of 3

_____ is a relationship which establishes mutual trust and understanding. Key characteristics include having common ground, using body language that encourages conversation, and showing empathy for one another.

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1. _____ is the process of developing a relationship built on trust, mutual understanding, and shared empathy with a desire to met one another needs and interest.

2. The ability to identify common interests, the use of body language to indicate trust and understanding, demonstrating active listening, and showing empathy are important characteristics of _____.

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About This Quiz & Worksheet

Building rapport is important for a lot of reasons. Use the quiz and worksheet to see what you know about these reasons and methods for building rapport.

Quiz & Worksheet Goals

Take the quiz to quickly assess your knowledge of:

  • Process of developing a relationship built on trust and shared empathy
  • A relationship that establishes trust and understanding
  • Why rapport building is important in the workplace
  • The importance of building rapport with clients or customers

Skills Practiced

  • Making connections - use understanding of the concept of rapport to recognize why it's crucial to have with clients
  • Information recall - access the knowledge you have gained about the term where a relationship is established that involves understanding and trust
  • Interpreting information - verify that you can read information about why rapport building is important at work and interpret it correctly

Additional Learning

What is Rapport Building? - Definition & Importance is a lesson that helps you continue your studies and complete the following objectives:

  • Review examples of rapport
  • Define empathy
  • Determine how a rapport is created with others