Copyright

Using Social Media to Build Customer Relationships

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Social media allows you to build relationships with customers because your company can _____ and customers can _____.

Start Your Free Trial To Take This Quiz

As a member, you'll also get unlimited access to over 70,000 lessons in math, English, science, history, and more. Plus, get practice tests, quizzes, and personalized coaching to help you succeed.

Free 5-day trial
It only takes a few minutes to set up and you can cancel at any time.
Already registered? Login here for access

1. One way to use social media to engage with your customers is to _____.

2. How does social media allow you to promote your products?

Start your free trial to access this entire page
A premium account gives you access to all lesson, practice exams, quizzes & worksheets
Access to all video lessons
Quizzes, practice exams & worksheets
Certificate of Completion
Access to instructors
Create an account to get started Create Account

About This Quiz & Worksheet

The questions in this brief multiple-choice quiz and worksheet will assess your understanding of social media and customer relationships. This includes how to use social media to build customer relationships and what to consider before getting started.

Quiz & Worksheet Goals

You'll be quizzed on the following:

  • How social media helps build relationships with customers
  • A specific way companies can use social media
  • Product promotion through social media
  • Use of social media to build relationships with unhappy customers
  • What to ask yourself before using social media to build customer relationships

Skills Practiced

  • Knowledge application - use your knowledge to answer questions about social media and customer relationships
  • Interpreting information - verify that you can read information about using social media to promote products and interpret it correctly
  • Information recall - access the knowledge you've gained about building relationships with unhappy customers through social media

Additional Learning

Continue learning about this topic with the lesson titled Using Social Media to Build Customer Relationships. Here are examples of the information you'll find in this lesson:

  • How social media can help you retain your customer base
  • Different ways to connect with your customers
  • Building your company's reputation
Support