Spanish Vocabulary for Customer Service Solutions

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

It is 3pm and Marc receives a call from a customer. A typical Spanish greeting is:

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1. 'May I have your account number?' in Spanish is:

2. The following is NOT an option when apologizing to a client in Spanish:

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About This Quiz & Worksheet

Test your understanding of Spanish customer service words and phrases with this short practice quiz. To pass the quiz, you'll need to recognize Spanish phrases for greeting, helping and apologizing to customers.

Quiz & Worksheet Goals

You'll be asked to:

  • Know how you'd greet a customer during the afternoon in Spanish
  • Translate the phrase ''May I have your account number'' in Spanish
  • Recognize appropriate professional Spanish phrases for apologies
  • Understand how you would tell a Spanish client that you'll help them right away
  • Choose a word that you wouldn't combine with the word ''permítame''

Skills Practiced

You'll apply several skills, including:

  • Reading comprehension - take away the most useful vocabulary words from the Spanish lesson on customer service solutions
  • Information recall - access knowledge you've gained regarding appropriate apology phrases in a professional context
  • Knowledge application - use what you know about customer service words to translate several phrases into Spanish

Additional Learning

If you want to learn more customer service-related Spanish words, we encourage you to review the related lesson, Spanish Vocabulary for Customer Service Solutions. The lesson is designed to help you:

  • Learn how to properly pronounce common customer service words in Spanish
  • Use basic greetings and questions when talking to customers
  • Apply Spanish words and phrases to help customers find solutions to their problems
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