Stakeholder Mapping: Definition & Importance


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Stakeholders can be defined as:

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1. The process that a business follows to determine where to focus efforts to understand the voice of the customer is called:

2. What are the four steps to stakeholder mapping?

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About This Quiz & Worksheet

While completing this assessment on stakeholder mapping, you'll test your understanding of topics like engaging stakeholders and making stakeholder mapping decisions based on business factors.

Quiz & Worksheet Goals

Here's what you'll be tested on:

  • Meaning of the word 'stakeholder'
  • Process used by businesses to gain an understanding of the voice of the customer
  • Steps used in stakeholder mapping
  • Factors considered when deciding how to engage stakeholders
  • Information needed to prioritize stakeholder mapping

Skills Practiced

  • Critical thinking - apply relevant concepts to examine information about stakeholder mapping in a different light
  • Knowledge application - use your knowledge to answer questions about engaging stakeholders
  • Information recall - access the knowledge you've gained regarding the voice of the customer

Additional Learning

To gain a deeper understanding of this topic, check out the related lesson titled Stakeholder Mapping: Definition & Importance. Here's what you'll find in this lesson:

  • Using a decision matrix
  • Understanding the stakeholder's perspective
  • Stakeholder relevance
  • Analysis of data