Case Study: Business Ethics at Starbucks


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question 1 of 3

Which is NOT a way for Starbucks partners to report an unethical issue or act?

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1. Pat is a Starbucks Barista. She read a recent financial statement that was not made public. The statement revealed profits for the company. Can Pat share this information to advise her family and friends to purchase stock?

2. Why does Starbucks avoid companies that restrict competition?

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About This Quiz & Worksheet

Use this quiz and worksheet to see how the mission statement, expectations and standards of Starbucks can serve as models of successful and effective business ethics. Quiz questions will focus on Starbucks policies, conduct and professional goals.

Quiz & Worksheet Goals

To correctly answer quiz questions, you will need to know:

  • Ways in which Starbucks partners can reports unethical acts
  • Whether a Starbucks partner can reveal non-public information about the company
  • Facts about Starbucks policies regarding fair competition
  • What the company's Mission Statement resembles
  • A professional goal or goals for Starbucks

Skills Practiced

By accessing this quiz/worksheet, you will have the opportunity to exercise the following skills:

  • Reading comprehension - ensure that you draw the most important information regarding the business policies and professional expectations of Starbucks
  • Information recall - access the knowledge you've gained regarding Starbucks Mission Statement
  • Knowledge application - use your knowledge to answer questions about company goals set by Starbucks

Additional Learning

You can learn more about Starbucks and its business model by referring to the lesson titled Case Study: Business Ethics at Starbucks. This lesson addresses:

  • The term Starbucks uses to refer to employees
  • A list of Starbucks principles
  • Starbucks Mission Statement
  • The standards to which the company holds all employees
  • Information about Starbucks global conduct and how it views fair competition