Stress Relief & Emotion Management for Call Center Agents

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

How can team-building exercises reduce stress in a call center environment?

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1. To create a healthier environment and increase mental focus, increase water and decrease _____.

2. How will knowing information about your company and its policies, products, and services decrease potentially stressful situations?

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About This Quiz & Worksheet

How can call center agents effectively deal with stress? You can assess your knowledge of stress relieving techniques by working through the worksheet and quiz.

Quiz & Worksheet Goals

These topics are addressed on the quiz:

  • Exercise type of the 4x4 model
  • Examples of minimizing the emotional impact of a call on an agent's well being
  • How team-building exercises reduce stress in a call center atmosphere
  • A way to create a healthier environment and increase mental focus

Skills Practiced

  • Information recall - access the knowledge you have gained about how knowing information about your company and its policies will help reduce stressful situations
  • Reading comprehension - ensure that you draw the most important details from the lesson on stress management for call center agents
  • Interpreting information - verify that you can read information about how team-building exercises reduce stress in a call center atmosphere and interpret it correctly

Additional Learning

To learn more about this subject, access the lesson, Stress Relief & Emotion Management for Call Center Agents. You'll get to study these other topics:

  • The effects of working with the public
  • Why reducing stress for call center agents is important
  • Exercises that help call center agents alleviate stress
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