Email as a Customer Service Strategy


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question 1 of 3

Why is a timely email response important?

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1. Excellent customer service in email includes which of the following?

2. What approach should teams take when corresponding with customers via email?

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About This Quiz & Worksheet

Successful customer service emails are a cornerstone of business, and this pair of study aids will help examine your knowledge of how to write effective customer service email correspondence. The quiz will ask questions about the components in these types of emails.

Quiz & Worksheet Goals

Students will be tested on:

  • Description of product liability
  • Proper email etiquette
  • Types of email that service teams should produce
  • Results of proper email etiquette
  • Creating unique customer interaction

Skills Practiced

  • Reading comprehension - make sure you comprehend key information from the related customer service email lesson
  • Information recall - access the knowledge you've gained regarding proper email etiquette
  • Knowledge application - utilize your knowledge to answer questions about the effects of successful customer service emails

Additional Learning

If you want to learn more about this topic, review the corresponding lesson titled Email as a Customer Service Strategy. The lesson will go over the following key topics:

  • Examples of proper email etiquette and the rewards it can bring a business
  • Steps for creating a memorable email experience for a customer
  • Email etiquette as a protection
Final Exam
Customer Service Email Etiquette
This course currently has no practice test
Chapter Exam