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Suggestive Selling Techniques for Telephone Customer Service

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is suggestive selling?

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1. What are the benefits of suggestive selling?

2. Which is the best example of suggestive selling?

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About This Quiz & Worksheet

Suggestive selling is a common and beneficial tool used in telephone customer service. This quiz assesses your understanding of this strategy by exploring the meaning of suggestive selling. The quiz and accompanying worksheet also explore examples and techniques of suggestive selling as well as how it is used in customer relationships.

Quiz & Worksheet Goals

A goal of this quiz and worksheet is to ensure you fully comprehend the following:

  • The definition of suggestive selling
  • Benefits of suggestive selling
  • Suggestive selling examples
  • Techniques associated with suggestive selling
  • How suggestive selling builds customer relationships

Skills Practiced

Use this short quiz and worksheet to practice these skills:

  • Reading comprehension - ensure that you draw the most important information from the related suggestive selling techniques for telephone customer service lesson
  • Critical thinking - apply relevant concepts to examine information about benefits of suggestive selling in a different light
  • Knowledge application - use your knowledge to answer questions about examples of suggestive selling strategies

Additional Learning

Gain greater insight into suggestive selling and telephone customer service by reviewing the associated lesson called Suggestive Selling Techniques for Telephone Customer Service. This lesson covers the following:

  • How suggestive selling can be applied to telephone customer service
  • Tips for personalizing suggestive selling
  • How to suggest relevant items to customers
  • Ways to explain benefits and features to customers
  • Best practices for tempting a customer
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