Using Surveys to Anticipate Customer Needs


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question 1 of 3

Why is it important to survey customers?

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1. Which of the following is the best choice for surveying customers?

2. Which of the following is an example of a trend one might see on a customer service survey?

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About This Quiz & Worksheet

Our emphasis will be on topics related to the practice of customer surveying, such as its significance, steps, and popular trends.

Quiz & Worksheet Goals

More particularly, we'll assess you on:

  • Why one should survey their customers
  • The first step in using customer survey results
  • Examples of trends in customer service surveying
  • Benefits of including one's team during survey evaluation
  • Steps necessary in using customer surveys to anticipate their needs

Skills Practiced

  • Information recall - access the knowledge you've gained regarding the use of customer survey results
  • Knowledge application - use your knowledge to answer questions about trends and trend tracking
  • Interpreting information - verify that you can read information regarding the importance of surveying customers and interpret it correctly

Additional Learning

If you read our lesson called Using Surveys to Anticipate Customer Needs, you'll be able to learn even more about significant topics such as:

  • What surveys can tell us
  • Post-survey protocol
  • Moving forward after survey evaluation
Final Exam
Creating Proactive Customer Service
This course currently has no practice test
Chapter Exam