Strategies for Delivering Negative Messages


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Negative messages

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1. What is an approach where negative news is delivered with a positive buffer statement before proceeding with the bad news?

2. What is a sentence that is used to cushion bad news in a negative message?

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About This Quiz & Worksheet

Delivering negative messages in a work environment can be tricky. This quiz/worksheet combo can be used to gauge your understanding of approaches for doing so effectively. To pass the quiz, you will need to know different methods for delivering bad news, as well as terms for sentences and endings to be used when employing those approaches.

Quiz & Worksheet Goals

Use these assessment tools to assess your knowledge of:

  • The meaning of negative messages
  • A type of ending that illustrates good feelings towards the sender of the bad news
  • Negative news that is delivered with a positive buffer statement before proceeding with the bad news
  • Which approach works best when the receiver of the communication is accepting of the news
  • The term for a sentence that is used to cushion bad news in a negative message

Skills Practiced

This worksheet and quiz let you practice the following skills:

  • Making connections - use understanding of the methods for delivering negative messages
  • Reading comprehension - ensure that you draw the most important information about how to deliver bad news in the workplace from the related lesson
  • Information recall - access the knowledge you've gained regarding terms for cushioning bad news and closing a message on good feelings

Additional Learning

To learn further about approaches for delivering bad news, check out the corresponding lesson Strategies for Delivering Negative Messages. This lesson will help you:

  • Identify types of negative messages in the workplace
  • Differentiate between direct and indirect methods for delivering negative messages
  • Define buffer statement
  • Learn how to end a direct or indirect approach with a goodwill or respectful close