Managing Technology in the Hospitality Industry


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question 1 of 3

_____ refers to the process of monitoring and evaluating the use of technology and then taking active steps to improve technology as necessary.

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1. How can managing technology improve customer satisfaction?

2. How are point of sale systems and front-desk and reservation systems similar?

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About This Quiz & Worksheet

If you use the quiz and worksheet, you can see how much you know about techniques used to manage technology in the hospitality industry. Tools used in technology management and the purpose of managing technology are some topics on the quiz.

Quiz & Worksheet Goals

The goal of these materials is to quickly check your understanding of:

  • A system that allows customers to make reservations without calling
  • What companies in the hospitality industry can use to engage with customers online
  • The process of monitoring and evaluating technology use and improving it when needed
  • Technology management's impact on customer satisfaction
  • What well-managed technology can help a company maintain

Skills Practiced

  • Information recall - access the knowledge you have gained about a system that allows customers to make reservations without having to call someone
  • Interpreting information - verify that you can read information about the benefits of managing technology in the hospitality industry and interpret them correctly
  • Reading comprehension - ensure that you draw the most important information from the lesson on technology management in the hospitality industry

Additional Learning

Use the lesson titled Managing Technology in the Hospitality Industry to review more topics, such as the following:

  • What managing technology refers to
  • The definition of 'engage' in this context
  • How to manage technology in this industry
  • Why hotel appliances should be managed