The Importance of Good Customer Service Video


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question 1 of 3

What is one factor that affects good customer service?

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1. What factors are more important to most customers than customer service?

2. Which of the following is an example of good customer service?

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About This Quiz & Worksheet

Good customer service is very valuable, and this quiz/worksheet duo will help test your understanding of it.

Quiz & Worksheet Goals

In these assessments you'll be tested on the following items:

  • Thing(s) satisfied customers are most likely do to
  • Example of good customer service
  • Customers' action when the service is sub-par
  • One factor that affects good customer service
  • Factors that are more important to customers than customer service

Skills Practiced

This quiz and worksheet allow student to test the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related lesson about customer service
  • Making connections - use your understanding of the concept of good customer service in connection with satisfied customers
  • Distinguishing differences- compare and contrast topics from the lesson, such as the actions of customers who receive good customer service and the actions of customers who receive sub-par service
  • Information recall - access the knowledge you've gained regarding examples of good customer service

Additional Learning

To learn more about customer service, review the corresponding lesson called The Importance of Good Customer Service. The lesson will help you:

  • Understand why good customer service so important
  • Explore examples of good customer service and sub-par service
  • Know that customer service is often the most important factor
  • Discover how good customer service builds loyalty