Total Quality Management in the Field of Organizational Behavior


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question 1 of 3

What is the focus of Total Quality Management?

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1. Crockett Sprockets is thinking about changing the types of metal alloys used in their sprockets. The company has recently started using the TQM philosophy for quality management in production. What are some questions that management will consider about the use of the new alloy before the change is implemented?

2. How do TQM and Six Sigma Philosophy differ?

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About This Quiz & Worksheet

This quiz will test your understanding and the definitions of Total Quality Management and Six Sigma, two strategies in the field of organizational behavior that businesses can employ to help them deliver quality products and services to their customers.

Quiz & Worksheet Goals

In this assessment you'll be tested on:

  • The definition of Total Quality Management
  • The stages of problem solving in Six Sigma
  • Factors determining the possibilities of change in an organization
  • Identify characteristics of business strategies.

Skills Practiced

This quiz and worksheet allows students to test the following skills:

  • Reading comprehension - ensure that you draw the most important information from the related lesson entitled 'Total Quality Management in the Field of Organizational Behavior'.
  • Making connections - use your understanding of the concepts of Total Quality Management and Six Sigma.
  • Defining key concepts - ensure that you can accurately define main phrases such as measure, analyze, improve, and control.
  • Distinguishing differences - compare and contrast topics from the lesson, such as Total Quality Management versus Six Sigma.

Additional Learning

To learn more about Top Quality Management review the accompanying lesson on Top Quality Mangement in the Field of Organizational Behavior. This lesson covers the following topics:

  • Factors determining if an organization is a candidate for change.
  • Defining and understanding the Six Sigma process.
  • The use of work teams