Importance of Training in the Hospitality Industry


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question 1 of 3

Which of the following is the BEST definition for training in the hospitality industry?

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1. Why is it important in the hospitality industry to always provide high-quality customer service?

2. How should the amount of new training differ between new and seasoned staff?

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About This Quiz & Worksheet

It is important for those in the hospitality industry to receive special training. Check your knowledge of these training methods by working through the quiz and worksheet.

Quiz & Worksheet Goals

The goal of these materials is to check your knowledge of:

  • A best practice for training in the hospitality industry
  • What technology does for the hospitality industry
  • The definition of training in this field
  • Ultimate goal for hospitality workers
  • Why training is important for the success of hospitality employees

Skills Practiced

  • Information recall - retrieve the knowledge you gained about a best practice in this industry
  • Knowledge application - use your knowledge to answer questions about training employees who work in the hospitality industry and what the ultimate goal is
  • Reading comprehension - ensure that you draw the most important information from the lesson on training in the hospitality industry

Additional Learning

In order to learn more, use the lesson called Importance of Training in the Hospitality Industry. You'll get to:

  • Determine what hospitality organizations try to achieve for guests
  • Understand why training should be done with differing levels of staff
  • Examine the effects of not training