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Customer Needs: Types & Differentiation by Customer Group

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is the first step to know your customers' needs?

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1. What do you need to know about your customer before you finalize the purchase?

2. After you know your customer's name, what two questions might you ask in order to continue getting to know them?

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About This Quiz & Worksheet

Answer questions about types of customer needs with this interactive quiz and printable worksheet. The quiz will test you on things like how to finalize a purchase among other topics related to understanding customers' needs.

Quiz & Worksheet Goals

These tools will guide you to:

  • Assess what questions should be asked in order to get to know a customer
  • Determine how the importance of a product is represented
  • Identify what a customer needs to know about a product

Skills Practiced

The following skills will be practiced by taking the quiz:

  • Making connections - use understanding of the concept of how products are connected to a customer's needs
  • Interpreting information - verify that you can read information regarding what a customer needs to know about a product and interpret it correctly
  • Information recall - access the knowledge you've gained regarding how the importance of a product is reflected

Additional Learning

Gain more knowledge on this subject with the lesson named Customer Needs: Types & Differentiation by Customer Group. Once you've finished the lesson, you will have covered the following goals:

  • Define a customer and their characteristics
  • Recognize ways of getting to know a customer
  • Understand how to know your product
  • Describe how one's socioeconomic status is related to their customer needs
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