Informational Roles of a Manager: Examples & Explanation


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question 1 of 3

Mintzberg described ten managerial roles grouped into four categories: decisional, informational, interpersonal, and collaborative.

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1. Maria is a barista who's just been promoted to shift-leader. In her new position, she now needs to count the cups at the end of her shift to determine how many small, medium, and large cups of coffee have been sold. She then fills out a form used to report the figures to the store manager. When Maria is counting the cups, she is in the…

2. Mike manages engineers at a power plant. An important gizmo at the plant failed, causing 100,000 customers to lose power. Mike's boss, Alicia, demands to know what happened. Mike researches the issue and discovers that a parts supplier changed the thickness of the bolts on the gizmo without informing Mike of the new specifications. Mike prepares a report for Alicia, who then creates a statement for the press apologizing for the outage and describing steps the company will take to prevent the error from reoccurring. When Mike gathers information for the report he is in a…

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About This Quiz & Worksheet

To ace this quiz, you'll need to know the managerial roles that Henry Mintzberg categorized. You'll also be asked to identify the informational roles in context.

Quiz & Worksheet Goals

With the resources, you can review Mintzberg's categorization of managerial roles relating to:

  • Researching or gathering information
  • Communicating information to stakeholders
  • Making company information public

Skills Practiced

  • Interpreting information - verify you can read and interpret information regarding managerial roles in a business
  • Knowledge application - use your knowledge to answer questions about Mintzberg's categorization of managerial roles
  • Critical thinking - apply relevant concepts of managerial roles to examine job duties in a different light

Additional Learning

Get a better understanding of communication-based managerial roles when you check out the lesson called Informational Roles of a Manager: Examples & Explanation. This lesson will help you:

  • Understand where the informational roles fit within Mintzberg's framework
  • Identify the focus of the informational management roles
  • Describe three roles a manager must have involving communication
  • Show how a manager can act as a spokesperson
  • Appreciate the benefits of proper communication in a workplace