Routine and Positive Messages in the Workplace


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Routine messages

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1. Positive messages are

2. Which of the following is NOT an example of a Routine Message?

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About This Quiz & Worksheet

Students who wish to test their knowledge of the types of messages in the workplace will find this quiz/worksheet useful. It will ask questions about the most common types of messages and how and when they are used.

Quiz & Worksheet Goals

Students can expect questions on the following:

  • Definition of routine messages and positive messages
  • Examples of each type of message
  • When to use each type of message

Skills Practiced

Students who take this quiz will be practicing these skills:

  • Reading comprehension - pull the most important information from the related communications lesson
  • Defining key concepts - ensure that you can accurately define routine and positive messages
  • Distinguishing differences - compare and contrast routine and positive messages
  • Information recall - using the information you've learned, determine when to use each type of message

Additional Learning

Students interested in learning more about this topic can check out the related lesson titled Routine and Positive Messages in the Workplace. It will meet the following objectives:

  • Define routine message and positive message
  • Identify types of routine and positive messages
  • Differentiate between the two types of messages