Negative Messages in the Workplace: Types & Messaging

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

Which of the following is NOT an example of a negative message in the work place?

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1. What is the difference between a direct and indirect delivery of negative news?

2. What is a buffer statement?

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About This Quiz & Worksheet

There are several types of negative messages in the workplace, and this quiz/worksheet duo will help you test your understanding of them. You will need to define important terms and also identify ways managers can deliver bad news.

Quiz & Worksheet Goals

You will be tested on the following:

  • The best way to break bad news to a person when they are emotionally invested in the outcome
  • The definition of a buffer statement
  • When it is best to use a direct approach for bad news
  • Difference between direct and indirect delivery of negative news
  • Examples of negative messages in the workplace

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the related lesson on negative messaging in the workplace
  • Making connections- use your understanding of the concept of the indirect message delivery in connection with using a buffer statement
  • Distinguishing differences - compare and contrast negative message delivery methods, such as direct and indirect
  • Information recall- access the knowledge you've gained regarding examples of negative messages in the workplace

Additional Learning

Delivering negative messages to your employee family is a daunting and cruel task, so make sure to learn more about effective methods with the accompanying lesson. The lesson is called Negative Messages in the Workplace: Types & Messaging. It covers the following objectives:

  • Understand negative messages
  • Know the types of negative messages
  • Explore why negative policy changes are often not accepted well by employees
  • Define indirect communication, direct communication, and buffer statements
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