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What is a Customer Experience Pyramid?

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

What is the foundation of the customer experience pyramid?

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1. Reaching the top of the customer experience pyramid can mean what for your business?

2. Sally wants to incorporate the middle section of the customer experience pyramid in her business strategies. Which of these might be a good fit for her?

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About This Quiz & Worksheet

Quickly assess what you know about the customer experience pyramid and how it is applicable to any business using this quiz/worksheet combo. You must be familiar with what each level of the pyramid represents in order to answer all quiz questions.

Quiz & Worksheet Goals

Your ability to do the following will be measured with this short quiz:

  • Identify the foundation of the customer experience pyramid
  • Note the result of reaching the top of the customer experience pyramid
  • Choose an example that best represents the middle of this pyramid
  • List ways to make a customer's experience more enjoyable
  • Name the parts of the customer experience pyramid

Skills Practiced

  • Reading comprehension - ensure that you draw the most important information from the lesson, such as each component of the customer experience pyramid
  • Information recall - access the knowledge you've gained regarding what it means to reach the top of this pyramid
  • Knowledge application - use your knowledge to answer questions about the foundation and the middle of the customer experience pyramid

Additional Learning

Find more details about this subject by using the lesson titled What is a Customer Experience Pyramid? Information covered in this lesson includes:

  • A scenario that parallels how a consumer feels when making a purchase
  • Examples of how we are all consumers
  • How Amazon is a great example of this pyramid at work
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