How CRM Can Maximize Upselling & Cross-Selling Opportunities Video


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question 1 of 3

What is upselling?

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1. Define cross-selling.

2. Why are upselling and cross-selling important?

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About This Quiz & Worksheet

The questions on this quiz are on the meaning of terms and application of concepts regarding up-selling and cross-selling with CRM. You will know if you need to boost your knowledge on this subject or if what you know is sufficient.

Quiz & Worksheet Goals

The quiz will test your knowledge of:

  • The definition of up-selling
  • The meaning of cross-selling
  • The importance of up-selling and cross-selling
  • The use of CRM in accomplishing successful up-selling and cross-selling
  • Increase of additional sales opportunities with CRM

Skills Practiced

You will be able to test such skills as:

  • Reading comprehension - ensure that you draw the most important information from up-selling and cross-selling lessons
  • Interpreting information - verify that you can review information regarding CRM and interpret it correctly
  • Knowledge application - use your knowledge to identify new sales opportunities

Additional Learning

You can review more about this subject with the lesson titled How CRM Can Maximize Up-Selling & Cross-Selling Opportunities. This lesson will show you information about:

  • Everyone is a salesperson when it comes to business
  • Vital CRM system information
  • The value of closely tracking your customer database