How to Use Tone of Voice & Volume to Communicate with a Customer


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question 1 of 3

Your tone of voice in handling customer calls should feature all of these characteristics EXCEPT which?

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1. How can you check yourself if your tone of voice needs adjusting?

2. How can you help to convey importance or draw attention to a particular point when speaking with a customer?

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About This Quiz & Worksheet

Gauge your knowledge of how tone and volume are used to engage a customer using this multiple-choice quiz and worksheet. Among other topics, this quiz requires you to know how to check and adjust your tone of voice.

Quiz & Worksheet Goals

You'll be tested on the following:

  • Characteristics of tone of voice when handling customer calls
  • How to adjust your tone of voice
  • Conveying importance or drawing attention to a particular point
  • Perfecting your pace when speaking to someone
  • Controlling a conversation with voice cues

Skills Practiced

  • Making connections - use what you've learned to make connections between tone of voice and customer calls
  • Interpreting information - verify that you can read information about conveying importance and interpret it correctly
  • Information recall - access the knowledge you've gained about use of voice cues to control a conversation

Additional Learning

To learn more about this topic, check out the lesson titled How to Use Tone of Voice & Volume to Communicate with a Customer. Below are a few examples of what's covered in this lesson:

  • Keeping customers calm and engaged
  • What inflection demonstrates
  • Adjustments for someone who's naturally soft-spoken