Listening & Verbal Skills with Veterinary Clientele

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

The first important part of client communication is:

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1. After a client stops speaking it's important that you:

2. Verbal skills include:

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About This Quiz & Worksheet

Even though veterinarians primarily deal with pets as their patients, it's still important to understand how to communicate effectively with the pets' owners. When you take this quiz, you'll get a chance to review some communication tactics.

Quiz & Worksheet Goals

Take this quiz to test yourself on:

  • What words sound unprofessional
  • The first step to good communication
  • How to properly react to bad news
  • The best way to communicate medical problems

Skills Practiced

These review materials will help you practice:

  • Knowledge application - use your knowledge to answer questions about verbal skills
  • Reading comprehension - ensure that you draw the most important information from the related lesson discussion on communicating diagnoses
  • Interpreting information - verify that you can read information regarding verbal feedback and interpret it correctly

Additional Learning

The video lesson titled Listening & Verbal Skills with Veterinary Clientele goes into more detail about some tactics veterinarians and their staff can use when communicating with clients and potential clients. That lesson will help you:

  • Learn how to listen well
  • Eliminate unprofessional words from your vocabulary
  • Train yourself to react well to sad news
  • Study how to best tell someone a medical diagnosis
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