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Interpreting & Responding to Signals from Buyers

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

The majority of communication is _____.

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1. A signal of stress or discomfort would be _____.

2. If a person steps back away from you and turns their shoulders, this could be _____.

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About This Quiz & Worksheet

This worksheet/quiz will test your understanding of responding to and interpreting signals from potential buyers. The questions will highlight key areas such as the main way we communicate and a sign of being uncomfortable.

Quiz & Worksheet Goals

See how much you know about these topics:

  • Possible meaning of a person stepping back
  • Potential effect of too much eye contact
  • Interpretation of dominant gestures from a salesperson

Skills Practiced

  • Knowledge application - use your knowledge to answer questions about interpreting and responding to signals from buyers
  • Making connections - use understanding of prolonged eye contact and its possible effect on a customer
  • Information recall - access the knowledge you've gained regarding the sign that could be interpreted from a person who turns away from you

Additional Learning

Feel free to learn more about the subject with the lesson entitled Interpreting & Responding to Signals from Buyers. Listed below are a few bullet points to keep you on track:

  • Body language examples
  • Ways of interpreting the eyes of a person you're talking to
  • Various facial expressions and types of posture
  • Signals that you can give off to buyers
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