Services Retailing: Definition & Difference from Merchandise Retailers


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question 1 of 3

Barry has a retail outlet selling custom shoes. At what end of the continuum is his retail store?

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1. Renee went to a hairdresser highly recommended by her colleague. However, she was not satisfied with the way her hair was styled. How would you explain this?

2. Services that cannot be stored for future use are known as _____.

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About This Quiz & Worksheet

With this multiple-choice quiz/worksheet, you can test what you know about the differences between service and merchandise retailers. Quiz topics include the continuum of a retail outlet that sells custom shoes and what kind of service hairdressing is.

Quiz & Worksheet Goals

Key points on the quiz consist of the following:

  • Services that are temporary
  • Special characteristic of a retail outlet that teaches on-site classes
  • Major difference between service and merchandise retailers

Skills Practiced

  • Distinguishing differences - compare and contrast service and merchandise retailers
  • Knowledge application - use your knowledge to answer questions about a specific type of service that cannot be stored for later use and a kind of retail store that sells custom products
  • Information recall - access the knowledge you've gained regarding what type of service hairdressing is

Additional Learning

Feel free to keep learning about retailing with the corresponding lesson named Services Retailing: Definition & Difference from Merchandise Retailers. You'll have the chance to read about the following important subjects:

  • Examples of service retailers
  • Customer risk in purchasing from merchandise retailers
  • Deciding on goods and services based on your needs