Net Promoter Score: Definition & Examples

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

On a survey to determine Net Promoter Score, respondents who respond with a 9 or 10 are _____.

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1. On a survey to determine Net Promoter Score, respondents who respond with a 6 or lower are _____.

2. On a survey to determine Net Promoter Score, respondents who respond with a 7 or 8 are _____.

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About This Quiz & Worksheet

The net promoter score is a useful measure of customer loyalty. The quiz checks your knowledge of the significance behind different numbers on the net promoter score scale.

Quiz & Worksheet Goals

During the quiz you will:

  • Give the meaning of the acronym NPS
  • Identify the label for a net promoter score of 9 or 10
  • Select the proper label for a score of 0-6
  • Choose the score that would be given by a passive respondent
  • Name the main disadvantage of the net promoter score

Skills Practiced

  • Defining key concepts - ensure that you can attribute the correct meaning to the acronym NPS
  • Making connections - use your knowledge to identify labels that correspond with numbers on the net promoter score scale
  • Information recall - consult your knowledge of this topic to name the largest disadvantage of the net promoter score

Additional Learning

The lesson called Net Promoter Score: Definition & Examples will provide you with more information. In this lesson you will learn:

  • The definition of net promoter score
  • How to classify different types of customers on the net promoter score scale
  • The formula for calculating the overall net promoter score
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