Proactive Customer Service: Definition & Benefits


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question 1 of 3

What are the two key components of proactive customer service?

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1. A barista realizes the espresso machine is broken. Which option would be the best example of proactive customer service in this scenario?

2. It is a barista's first time making a latte on her own. When a customer comes to the counter and asks for soy milk, the barista is focused only on entering the order correctly into the cash register. How could the barista communicate better with the customer?

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About This Quiz & Worksheet

As indicated by this quiz/worksheet combo, proactive customer service is not a practice to be taken lightly. Among the topics considered are machinery malfunction and employee inexperience.

Quiz & Worksheet Goals

You can use these assessments to determine your understanding of the following in regard to proactive customer service:

  • Benefits to the business and as well as the customer
  • Components of the practice
  • Attitude of new employees
  • Unexpected breakdown of equipment

Skills Practiced

The worksheet and quiz provide the chance for you to practice the following skills:

  • Reading comprehension - ensure that you garner the most significant points from the related lesson on proactive customer service
  • Interpreting information - verify that you can read information regarding the various ways you can be proactive in customer service and interpret it correctly
  • Critical thinking - apply relevant concepts to examine information about the effectiveness and value of good customer service in a different light

Additional Learning

In order to learn more about aspects of being proactive while rendering service to customers, read through the accompanying lesson entitled Proactive Customer Service: Definition & Benefits. Among the objectives brought up in the lesson are the following:

  • Supply a definition of proactive customer service
  • Explain the value of listening to a customer
  • Cite an example of placating a customer in the event of an unforeseen circumstance
  • Differentiate between proactive and reactive customer service
Final Exam
Creating Proactive Customer Service
This course currently has no final exam ready
Chapter Exam