Proactive Customer Service: Definition & Benefits


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What are the two key components of proactive customer service?

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1. A barista realizes the espresso machine is broken. Which option would be the best example of proactive customer service in this scenario?

2. It is a barista's first time making a latte on her own. When a customer comes to the counter and asks for soy milk, the barista is focused only on entering the order correctly into the cash register. How could the barista communicate better with the customer?

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About This Quiz & Worksheet

Take a few minutes to answer the multiple-choice questions on this quiz and worksheet to ensure you fully understand proactive customer service. Our questions address subjects including how proactive customer service can be applied and a benefit of proactive customer service for customers.

Quiz & Worksheet Goals

Our quiz asks you about topics such as:

  • The two key components of proactive customer service
  • How to apply proactive customer service in an example scenario
  • Ways an employee could better communicate with the customer in an example
  • A benefit of proactive customer service for customers
  • How a business benefits from proactive customer service

Skills Practiced

  • Interpreting information - verify that you can read information regarding the two components of proactive customer service and interpret it correctly
  • Reading comprehension - ensure that you draw the most important information from the related proactive customer service lesson
  • Information recall - access the knowledge you've gained regarding how a business benefits from proactive customer service

Additional Learning

If you'd like to study this subject further, take a look at our informative lesson called Proactive Customer Service: Definition & Benefits. Once you complete this lesson, you should be ready to:

  • Outline process inclusion with an example
  • Explain reactive customer service with an example
  • Detail the connection between customer base and proactive customer service
Final Exam
Creating Proactive Customer Service
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Chapter Exam