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When Managers Should Intervene in Workplace Conflict

Instructions:

Choose an answer and hit 'next'. You will receive your score and answers at the end.

question 1 of 3

As a manager, stepping into a conflict too early can prevent all EXCEPT which of the following?

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1. Which employee behavior might mean it's time to step in and help resolve a workplace conflict?

2. Managers should step in and help mediate conflicts when _____ is/are being compromised.

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About This Quiz & Worksheet

Completing this quiz will assess your understanding of instances when managers should step in to resolve workplace conflict. You should know when conflict can impact a company's finances, among other details.

Quiz & Worksheet Goals

You'll be tested on the following:

  • What a manager stepping into conflict too soon can prevent
  • Employee behavior that might indicate the need for the manager to intervene
  • A specific problem that warrants a manager stepping in to help mediate conflicts
  • When the involvement of management and human resources is warranted
  • Workplace conflicts that may have a financial impact on companies

Skills Practiced

  • Information recall - access the knowledge you've gained about employee behavior that might warrant a manager's intervention
  • Knowledge application - use your knowledge to answer a question about the necessary involvement of management and human resources
  • Reading comprehension - ensure that you draw the most important information from the related lesson about occasions when managers should intervene during workplace conflicts

Additional Learning

Strengthen your knowledge of this topic by reviewing the lesson titled When Managers Should Intervene in Workplace Conflict. Here are a few examples of what the lesson covers:

  • Examples of situations that warrant a manager's intervention
  • A consideration when an employee threatens to quit
  • The benefit of self-settled disagreements
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